Robot Limited

Service Designer – UX


  • Working remotely the Service Designer will provide user-focused services that meet digital standards and contributes to the development and continual enhancement of products and the user experience.
  • Plan and conduct service design activities, including user research, co-creation workshops, stakeholder workshops, prototyping and deliver service design artefacts, such as customer journeys, service blueprints, reports, concepts, or prototyping.
  • Work in Agile and use the Commonwealth Digital Service Standard (DSS) as a framework.
  • Use design practices to take the intuitive leap from research, feedback and data, to identifying effective ways that the service is delivered.  

Skills and Experience:

  • Must be eligible to attain baseline security clearance
  • Extensive experience as a successful service designer and working effectively in a multidisciplinary team.
  • Demonstrated experience mapping complex service environments in a current and future state, based on insights from user feedback.
  • Proven ability and examples of high-level service design advisory to product managers, to inform and achieve product roadmap and goals and meet user needs.
  • Demonstrated ability to deeply understand the user experience and translate data into actionable findings, used to improve a product service.
  • Extensive knowledge and working experience of Agile tools, including JIRA.
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